[English] Subscribed 400 Mbps - I get only 20-100 Mbps for over a week
h2m2
Netzwerkforscher
Netzwerkforscher

Hi - since about a week ago my internet speeds at home are quite bad. I have a 400Mbps connection with Vodafone, and in a good day it could go to 350-360, although something like 280-290 was more usual. Of late, the connection at night has been miserable, with speeds averaging 100 Mbps (attached), but going as low as 20 Mbps!

 

No idea what is going on, but having a speed 4-20x lower than subscribed is not normal. I have ran all possible speed tests, router restarts, reconfigurations and whatnot. I have my desktop PC connected via ethernet cable, and the ethernet adapter supports up to 1Gb/s so this should not be a limiter. PLZ is 10829 Berlin. Any support is appreciated.

1 Antwort 1
Moni_GK
Moderator:in
Moderator:in

Hello h2m2,

 

I'd be happy to check the cause. Please send me a PN with your customer data (name, address, customer number and date of birth). Please contact me here again when you have sent me the data.

 

Best regards

Moni

Bewertet hilfreiche Beiträge mit Likes!