[English] Can't update my contract on Kabel Kundenportal and conncetin super slow after move

[natpari]

Hello there,

As on the title, I moved my contract Cable 100 in a new flat a couple of weeks ago, the move went all good but after move requested date I can not more read my contract specification in Mein Cable Kundenportal, I explain better: any time I log-in and try to look at my contract I find and error saying "Dear Vodafone customer, 
an unexpected error has occurred. Please try to return to the page in a few minutes. Thank you for your understanding." and this is happening any single time I tryed to log in in the last 20 days.

Also, I'm paying for 100Mbps download bandwith but from the move we can recive only 50/55Mbps with LAN cable and no more than 30Mbps if connected with Wi-fi.

When I did t he move, there was also the chance to do an upgrade on the tariff, I already checked on Vodafone website and I could get 1Gbit line, but i impossible for me to do that in the Kundenportal for the problem I explained before.

Can someone help me to sorti it out??

Thanks a lot in advance!

All the best,

natpari

Edit @natpari by Matthes (Mod): please pay attention to the correct board selection, moved from "Störungsmeldungen Internet, TV & Telefon DSL"

[Tobias]

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

[natpari]

Hey Tobias, thanks for your answer! I just sended to you a pvt message! 

[Tobias]

Hey @natpari,

ive made a change internly, could you try it in a few hours? It should work then 😉

Regards

Tobias

[natpari]

Hey Tobias, 

thanks a lot! I'll check it during the night and tomorrow and will let youn know!+

Thanks in advance for your help!

Bests,

natpari