Docsis offline/No internet

[KaranSingh]

I was sent a new router, I am getting docsis offline issue and have no internet. Please solve the issue on high proority. please find the details below:

Customer number: ***

Address: ***

Date of birth: ***

MAC address: ***

Edit: @KaranSingh personal data removed.

[Moni_GK]

Hello, KaranSingh,

I see we are already in contact in another article. Please let us continue there.

One more thing: please don't write unsolicited PNs to the moderators.

Best regards

Moni

[KaranSingh]

Thanks for the reply. Could you please let me know where do we stand at the moment in solving this issue.

I have no internet since last friday and I am having a hard time with Vodafone since the time I have taken the connection. I feel like, Its testing my patience.

One issue doesn't get solved and the next one pops up. And, the response is very slow. 

[Moni_GK]

Hello, KaranSingh,

we'll get back to you in your other post. I'm closing here. A double editing does not help.

Best regards

Moni