Data is slow to retrieve and ping spikes are frequent

[DeanD]

Hi There,

I'm on a Red Internet & Phone 200 cable package, with the Upload Option 50 upgrade. Since having the service I've had ping spikes on and off, devices becoming unresponsive on Wi-Fi until reconnect and data taking a long time to initially start being retrieved (apps or browsers just sit there stunned for 2 or 3 seconds before loading, on mobile, laptop and PS4; on wired and Wi-Fi).

This evening the ping spikes have gotten especially bad, with my speed regularly deteriorating by 100ms or so. Here in the first two pictures you can see the terrible jitter performance I'm getting on my mobile:

And here you can see a better download speed on the laptop but a much worse ping, and a similar upload speed that's way under the potential 50:

After some Googling I saw some people claiming that IPv6 was the cause (links here and here), which according to my network properties I have enabled. 

Please can someone contact me to try and resolve ASAP? At present it's impossible to do anything that requires a fast response time and general Internet use is absolute torture.

Kind Regards,

Dean

[Manu]

Hi DeanD,

the technician is assigned and the colleagues will contact you by phone to arrange an appointment.

Best Regards, Manu