Connection problem in the middle of the day

[Gago9985]

Hi, sorry if I write in English but I do not speak German.

I am experiencing my line go at 1-5mb/s with a line that is supposed to be 200 mb/s, this happen in the middle of the day, especially between 12 and 17/18.

I had a similar problem the last year, that was fixed by changing some parameters on the router (something regarding the number of channels it was jumping on). The technician told me that if I had to change the router I should have to ask again for this "fix".
The router is the same, but I have seen that there has been a major update on it and I am now facing that problem again, can I ask to solve it here? I have no other way to contact Vodafone Support because on telephone there are no English options.

Thank you for any eventual reply.
Best regards,
Gabriele

Edit: @Gago9985 Board adapted

[SebastianSe]

Hello Gabriele,

There seems to be something wrong with your connection. I would like to arrange an appointment for a technician. Are you okay with that? Please let me know your availabitilies for the upcoming week.

Kind regards,

Sebastian

[Gago9985]

Hi Sebastian,

It is ok to me having the technician again, but in the last year he already came 3 time and the only solution we have found was the change of this "'channel jumps".

Let me know when you book the appointment so I can be home.

Kind regards,
Gabriele

[SebastianSe]

Hi Gabriele,

I don't want to choose a time slot which might not work for you. So please let me know which day you prefer.

Kind regards,

Sebastian

[Gago9985]

Hi Sebastian,

Monday morning to me work well, but also other mornings can work fine for me.

Let me know the exact date and time.

Kind regards,
Gabriele

[Tobias]

Hey,

my colleagues will contact you - you should take a appointment when its okay for you 🙂

Regards

Tobias