Cable internet not working

[YF36]

I have a red internet and phone 100 cable. It was not working for few days already. The third LED from the loan device keep blinking red and green. LAN and wifi both are not working. 

Customer number : ***

Edit: @YF36 personal data removed.

[Claudia]

Hello YF36,

the easiest thing to do is a reboot, did you already try that? Did you check if the cables are plugged in correctly and are undamaged? If yes, I'd like to check your modem. Send me your customer number along with your full address and date of birth. Use the private message for that and reply here again.

Kind regards,

Claudia

[YF36]

Hello Claudia, 

I have reboot it a lot of time. Cable are plugged in correctly and undamanged. 

I have send u a private messsage for the detail.

Thank you

[Claudia]

Hello YF36,

other modems in the building are online, so there seems to be no general problem. I'd like to send a technician to check your access on-site, if there is something wrong with your line or the modem he can fix that. Please send me a mobile phone number that the technician can use to make an appointment with you. Reply here again after you sent the number via PM.

Kind regards,

Claudia

[YF36]

Hello Claudia, 

I have send you the details in PM. Thank you

[Manu]

Hi YF36,

i have hired the technician. the colleagues will contact you to arrange an appointment. I also noted that you only speak english.

Best Regards, Manu