Cable connection speed is too slow

[Arian_]

Dear all,

My cable internet connection gets slow and I do not know why I live in Nürnberg postcode 90411

[Tina]

Hello Arian,

in order to be able to help you quickly in case of a malfunction, it is helpful if you include the following information in your post:

- Which product do you have? (e.g. Internet + Phone 32)

- Which modem/ router do you use? (e.g. Hitron)

- Do you use a rental device from us or do you have your own device?

- What error occurs? (speed too slow; website not accessible etc.)

- Which browser do you normally use? (e.g. Firefox)

- What operating system do you have on your computer? (e.g. Windows)

- Start and duration of the fault (beginning of April, permanent)

Best regards

Tina