Cable connection not working

[paras_jain]

Hi,

Yesterday I got the new vodafone kable device.

As per manual I tried to do all the connections after the installation I am able to connect wifi but not able to access the internet.

In the router internet led is blinking red.

Could you please help me to fix this issue. I have tried many times to call vodafone customer care and online branch also, but didn't get the proper solution.

My Kundennumber is ***

Edit: @paras_jain Kundennumber deleted and thread moved to right board. Lars

[pRo-Marco]

Hi paras_jain,

seems like this should get fixed by a technician.

Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[paras_jain]

Hi I have sent you the details.

[paras_jain]

Hi,

I got an email to contact you.

I am not able to call you on given number, please call me back.

My internet is still not working.

[pRo-Marco]

Hi paras_jain,

your modem is online now. Does it work? What happens?

You can call us over 0800 526 66 25

Kind regards

Marco