Hello dear Vodafon!
There is no patience left, so we decided to try to reach you out here. We tried to call, we tried to write you emails from the website, but either we got no response or the response was "You have to wait". Seems like some of Vodafon employees read this forum, so here is our sad story:
We live in a relatively new household (3+ years) and Vodafone's KD was the only option for us, we got our contract in winter 2016, first year it was absolutely fine, but afterwards it turned extremely bad, first with occasional laggspikes and then the internet became unusable starting from 5-6pm. Ping of 8.8.8.8 reached 200-300ms and the average was 80-100, connection timed out in 2 cases out of 20. We forgot about Netflix and all the other stuff like that as we though it will be fixed next week, next month, next next as we called Vodafone, wrote emails etc.
Around last Autumn we moved to 400Mbit tarif and the employee advised that it might help a bit, but apart from paying more we didn't notice any change, most often our download speed in the evenings barely reaches 5Mbit. As for the ping, attached screenshot from May 2018, such kind of connection doesn't allow even to surf the web properly.
On 28 of February we had a call and raised a ticket, Vodafon employee told us they are aware of the problem and it was going to be fixed by the end of June. We have been patiently waiting, still paying 40+ EUR each month for the half-day-working internet. June is over, even July is over, but the Internet is still of a sadly low quality in the evening and on weekends.
We think it would be fair to get a 50% compensation for at least half a year and an honest answer on the question "How long do we need to wait MORE for the problem to be fixed?", if it can't be fixed we would insist on closing our contract immediately. Noone would love to pay significant amount of money monthly receiving only half of promissed.
Anxiously waiting for a response!
