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Frage
Antwort
Lösung
03.07.2018 23:17 - bearbeitet 03.07.2018 23:22
Whenever I try to upload anything my router I have from you (EasyBox 804) disconnects me from Internet.
It's easiest to reproduce when I go to speedtest.net and click "go", Ping and Download will pass, but it stops at Upload:
Event Log output from easy.box UI:
Date Time Log Details Category
03.07.2018 23:08:48 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.63, device: ppp6 WAN
03.07.2018 23:07:05 WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp6 WAN
03.07.2018 23:05:35 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.113, device: ppp6 WAN
03.07.2018 23:03:46 WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp6 WAN
03.07.2018 23:01:04 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.3, device: ppp6 WAN
As you can see WAN disconnects every time. Today it disconnects, but yesterday the router was completely restarting itself when I tried to upload. Something is very wrong with this router.
am 06.07.2018 15:38
I don´t know. Give it a trial.
am 09.07.2018 10:00
Hi ,
vodafone shops don't have routers in stock.
They are only handled & sent from a central distribution storage.
Disconnects as soon as you upload files are definitly not ok. Neither is this a known firmware issue.
Most likely the easybox is defect.
Feel free to send me a private message with your customer info (customernumber, mobile).
I will initiate a swap of the device.
To send me a private message, please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".
Best regards,
Andre