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Frage

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Antwort

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Lösung

EasyBox 804 disconnects on upload
Wurtz
Digitalisierer
Digitalisierer

Whenever I try to upload anything my router I have from you (EasyBox 804) disconnects me from Internet.

It's easiest to reproduce when I go to speedtest.net and click "go", Ping and Download will pass, but it stops at Upload:

 

speedtest_easybox.jpg

 

Event Log output from easy.box UI:


Date Time Log Details Category
03.07.2018 23:08:48 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.63, device: ppp6 WAN
03.07.2018 23:07:05 WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp6 WAN
03.07.2018 23:05:35 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.113, device: ppp6 WAN
03.07.2018 23:03:46 WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp6 WAN
03.07.2018 23:01:04 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.3, device: ppp6 WAN

 

As you can see WAN disconnects every time. Today it disconnects, but yesterday the router was completely restarting itself when I tried to upload. Something is very wrong with this router.

11 Antworten 11
Gelöschter User
Nicht anwendbar

I don´t know. Give it a trial.

Andre
Ex-Moderator:in
Ex-Moderator:in

Hi ,

vodafone shops don't have routers in stock.
They are only handled & sent from a central distribution storage.

Disconnects as soon as you upload files are definitly not ok. Neither is this a known firmware issue.
Most likely the easybox is defect.

Feel free to send me a private message with your customer info (customernumber, mobile).
I will initiate a swap of the device.

To send me a private message, please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

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