Cannot login to GigaTV app on Android with my MyVodafone username (email) and password

[Udin]

I cannot login to GigaTV app on Android with my MyVodafone username (email) and password. It just returns to the login screen. Any suggestions? This is the first time I am trying to login on an app.

Thanks.

[Manu]

Hi Udin,

is it possible to login on MeinVodafone with the same username and password?

Which Android version does your device have installed?

Best Regards, Manu

[Udin]

Yes, I can login into MyVodafone with the same username (which is my email) and password.

I have a Pixel 2 with Android 10.

[Moni_GK]

Hello Udin,

do you see your GigaTV contract when you are logged in?

Best regards

Moni

[Udin]

Yes I do. I also have the GigaTV box which is working fine.

[Manu]

Hi Udin,

can you please uninstall and reinstall the app? Try to change your username and password, the app may not be able to handle the email address.

Best Regards, Manu