Vodafone Mobile Contract

[Traveller2]

Hello Team,

I have a Vodafone mobile contract and on 12th of October 2018, I contacted the Vodafone customer service for my contract cancellation and I got to know that I have to send a written cancellation on a paper and I have to sign on it and to send the scanned copy to the "vodafone@kontakt.de" (I asked the member if it is @kontakt.com or @kontakt.de and she said to me as we are in Deutschland and so you have to send it to @kontakt.de) 

I have sent the written cancellation paper by email as mentioned by the customer service and now my contracr got extended for 1 more year. I have been calling the Vodafone customer care for the last 2 months and I haven´t got any proper response from their end. When I go to a Vodafone store for my problem they suggest me that I have to call customer service and am wasting my time by calling you.

You can check for the last 2 months how many times I have called you and how much time I have invested in resoving the issue without any solution. If you are not going to cancel my contract then I would contact a lawyer and will approach Vodafone team. I will then ask for all my call recordings so that everyone can know how the vodafone team has responded to my queries and how they have diverted me.

Seeking for a fast and positive response atleast in this forum.

Thanks 

[Der Ritter]

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@Traveller2  schrieb:

(...) and I got to know that I have to send a written cancellation on a paper and I have to sign on it and to send the scanned copy to the "vodafone@kontakt.de" (...)

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The .de address is not even owned/operated by Vodafone.  Not sure how and who would advise you to send anything like a cancellation there.

The proper way was, is and possibly will be the contact form.  Simply because there you also get a reception receipt for your message.  Right now you probably have no proof that you ever sent any kind of cancellation.  Trying to intimidate your contractual partner with statements like

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@Traveller2  schrieb:

If you are not going to cancel my contract then I would contact a lawyer and will approach Vodafone team.

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is hence rather not useful, as you have to prove that the cancellation was recewived by Vodafone in due time.

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@Traveller2  schrieb:

I will then ask for all my call recordings so that everyone can know how the vodafone team has responded to my queries and how they have diverted me.

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Regular calls to customer service are only recorded for training/quality assurance reasons (if at all).  And I am not sure what you mean by "everyone can know".  Publishing them anywhere witrhout written consent of all parties involved might constitute a crime under German Laws.  So you better not take any such steps.

[Traveller2]

Thanks for your help in this community.

Just a last few words in this forum from my side

info @ enews. vodafone .de

If the Vodafone team has a few addresses with .de extension and few email addresses as .com extension then how do you get the vodafone customer service can guide the users?

[Der Ritter]

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@Traveller2  schrieb:

info @ enews. vodafone .de

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And you are sure that this email address is owned and operated by Vodafone Germany?

[DanyG]

Hello Traveller2,

thanks for contacting us in our community.

The correct way to send us your cancellation is via one of these contact ways:

via mail:

Vodafone GmbH

40875 Ratingen

via fax: 02102986575

or via email: www.vodafone.de/kontakt

BR,

Dany