Bestehenden Mobilfunkvertrag zu meinem Konto hinzufügen

[SMansfield]

Ich möchte meinem MyVodafone-Konto einen bestehenden Mobilfunkvertrag hinzufügen. Ich gebe die Handynummer ein, aber dann wird nach einem Passwort gefragt. Ich habe kein spezielles Passwort für die Handynummer. Das, was ich auf dem Vertrag habe, wird nicht akzeptiert. Wie kann ich diesen Vertrag hinzufügen?

[WolfgangF]

Hi @SMansfield,

ohne das dazugehörige Kundenkennwort ist eine Anmeldung leider nicht möglich.

Alles zur Kennwortänderung.

Viele Grüße

WolfgangF 

[SMansfield]

Is there an english language version of the video?

[HeikeF]

Hi SMansfield,

What do you want the English video of?

Add password change or existing contract adding to My Vodafone?

Kind regards

Heike

[SMansfield]

Hi!

I have a mobile contract with Vodafone.

I am trying to add this to my existing Vodafone online account (for cable) so that I can manage it.

I was given a "Vorlaüfiges Internet-Kennwort" for the mobile contract. This password does not work. I simply get an error message that states "something is wrong".

How can I manage this contract online? Is it possible to reset the password?

I want to ensure that this 2-year contract does not auto-renew in January when it expires. I understand that I have to manage it online to do this. Please help.

Thanks,

Samantha

[MichaM]

Hi Samantha,

Yes, you can reset the "Kundenkennwort". The Kundenkennwort is the password you need to add your mobile contract to your online account in MeinVodafone.

To update the Kundenkennwort you can either visit a local store or fill in the InfoDok 265 linked here and send it to us, along with a copy of your ID card.

Btw: The Kundenkennwort or customer password is a password you thought up yourself.

It is not identical with the "Vorläufiges Internet-Kennwort" which was randomized automatically.

I hope this information helps.

Have a nice Sunday. 

Regards

Micha

[SMansfield]

Thank you for the information and the form. Can I use my driver's license as my ID card?

[Boris]

Hey @SMansfield,

no, drivers license is not valid.

We need a passport, sorry.

regards

Boris

[SMansfield]

So I can use my passport then?

[MichaM · Accepted solution]

Hi Samantha,

Yes, a passport will do.

Regards

Micha

Issue resolved, thread will be closed. Regards, Micha.