Unlawful charges for Vodafone Kabel

[Lalit91]

Hello Team,

I got a call from 030577003105 and rep of Vodafone informed me there is a Vodafone TV offer which you can avail it comes with 14days return policy where in if you return device within 14days nothing will be charged to your account. Attaching email of device returned. I have also added a note to cancel my contract as it did not have channels of my interest but still I am charged which is quite unlawful and unprofessional. Kindly arrange for refund its very unlawful business from Vodafone.

Regards,
Lalit

Edit: Attachment removed for privacy reasons. VF_Grit

[Nancy]

Hello Lalit91,
 

it is important that you also revoke the contract if you do not want it. The return of the equipment alone is not sufficient. The easiest way is to use our contact form.
 

Please send me your customer number, name, date of birth and address by private message. Afterwards write me again here in the thread.

Best regards
Nancy

[Lalit91]

@Nancy 

Thank you for your response but vodafone representative gave false information what about that? he told me to add a note in box "I dont like it cancel the contract" and contract will get cancelled so he lied and Vodafone lied as he was from Vodafone. If he would have made it clear I would have done that process as well immediately now how is it that you are giving an explanation only returning device does not help? I have returned device with a note as instructed by your rep, it was recorded call by my concent please listen to that recording and accept your mistake else I will have to take a legal action againt Vodafone as you have also cut money from account after sharing this false information. Please respond. Private message link shared by you does not work.

[Lalit91]

@Nancy Thank you for enabling private message link I have responded on PM.

[Lalit91]

Also one more this i requested for cancellation they replied to get in touch with english speaking community on FORUM in this case how can a customer contact? and proceed? why dont you guyz disclose that at start so we will not take your service in first place. Please support and respond with a resolution you have all info now.

@Nancy 

[Nancy]

Hello Lalit91,

thanks for your message.

I can't listen to the conversation, but I have looked at your data.

I am sorry that it went a little bit wrong. We received your device in time and you left us a message later. I will take care of it and you will also get a written confirmation that the contract is cancelled.

Best regards
Nancy

[Lalit91]

Hello @Nancy ,

Thank you for your support, can you comment on refund? Who has authority to check recorded calls can add that person in thread to provide you a feedback, because without that you may never know the reality and whose fault it is.

Regards,
Lalit

[Nancy]

Hello Lalit91

the conversations are recorded for training purposes, so I cannot listen to them. The costs will be credited to your account automatically.

Do you have any further questions?

Best regards

Nancy

[Lalit91]

@Nancy Thank you very much for your support. i will inform here once I receive amount until then let this ticket be open. Thanks again Good day!