Hi,
As you've known from this post: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/No-internet-connection/td-p/2008439.
We have no internet connection since 1st day of September, and unfortunately, until now, we still don't have.
As much as we want to wait and continue with your service, it's also costing us more, financially, without an internet connection (e.g. we pay 5.95 EUR to be exactly every other day to TELEKOM (since we are using their SIM cards), instead of just using your service). It's expensive, yes, but what can we do? And so, we would like to cut the service.
I went to one of your branch this friday, but the personell there told me they don't handle problems, esp. technical issues. She just wrote numbers to a paper for us to call (I waited 15+ minutes btw just to get a paper w/ number, imagine that). Of course, it's not her fault. What can she do?
So calling these two numbers are *confusingly* automated, *all* german; one mistake and the line drops. I even got help from a Deutsch friend (a German), but it fails, even to him. Your support hotline is kinda too special that even germans themselves can't use it.
Ok, I'm angry, a bit, I'm already ranting.
But in any case, I just want to give a quick overview why we are discontinuing the contract (if it even matters).
It was great, but I don't like that we suffer with the service everytime we go to different locations (not all your fault, since the building also turns out to be old and have broken connections, but still, you could have been more active, and faster).
PS: Thanks to the mods who helped me here, I really appreciate it.
All the best,
ejelome
