Terminate Contract

[Emmanuel-Jelome]

Hi,

As you've known from this post: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/No-internet-connection/td-p/2008439.

We have no internet connection since 1st day of September, and unfortunately, until now, we still don't have.

As much as we want to wait and continue with your service, it's also costing us more, financially, without an internet connection (e.g. we pay 5.95 EUR to be exactly every other day to TELEKOM (since we are using their SIM cards), instead of just using your service). It's expensive, yes, but what can we do? And so, we would like to cut the service.

I went to one of your branch this friday, but the personell there told me they don't handle problems, esp. technical issues. She just wrote numbers to a paper for us to call (I waited 15+ minutes btw just to get a paper w/ number, imagine that). Of course, it's not her fault. What can she do?

So calling these two numbers are *confusingly* automated, *all* german; one mistake and the line drops. I even got help from a Deutsch friend (a German), but it fails, even to him. Your support hotline is kinda too special that even germans themselves can't use it.

Ok, I'm angry, a bit, I'm already ranting. 

But in any case, I just want to give a quick overview why we are discontinuing the contract (if it even matters).

It was great, but I don't like that we suffer with the service everytime we go to different locations (not all your fault, since the building also turns out to be old and have broken connections, but still, you could have been more active, and faster).

PS: Thanks to the mods who helped me here, I really appreciate it.

All the best,

ejelome

[Thomas]

Hi Emmanuel-Jelome,

your anger is understandable. But we can't just end the contract. If the technician finds that the line cannot be laid, he will inform us and the contract will be cancelled. But we have to wait for the appointment. You already have contact to us in your other post. Please also stay in the thread sonts it becomes too confusing.

Regards

Thomas

[Emmanuel-Jelome]

Hi Thomas,

Apologies for two different post (although this is for terminating a contract, not asking for re-connection).

Until now, no one is contacting us, so rather than getting more angrier (and frustrated, and spend more just to get an internet, and wonder, and so on ...), we'll go to another network provider before the week ends (because it's apparent that Vodafone and/or their 3rd party (whoever this third party is) isn't doing anything).

I want to be as rational as I can just to re-connect the service, but time flies and it's costing us.

All the best,

ejelome

[Thomas]

Hi Emmanuel-Jelome,

we can talk about the monthly fees until the connection works again. I don't see the problem there. Unfortunately, we have not yet received a return from the responsible company. Therefore we asked directly again. As already written, the contract cannot be terminated so easily for the time being.

Grüße

Thomas

[Emmanuel-Jelome]

Hi Thomas,

Thanks for your call, the third party company called me an hour ago and they've set an appointment to us (with the landlord) next week (Thursday). Hopefully, everything will work from there on.

Meanwhile, after the phone call, I got a deduction bill from my bank from Vodafone, and it's even twice the bill we got monthly. Would it be possible to know what that was? I mean, we have no internet for a month, so we're wondering where that came from?

 In any case, thanks to you and Moni for bugging this third party company, at least your effor paid of.

And as much as I would like to apologize, I think it's far better to be honest on what I felt (and I hope you didn't took it personally as it's targetted towards Vodafone and the responsible third party company). And to be honest, you mods are far better and useful than these useless telephone hotlines (my opinion ofc). 

Have a great weekend.

All the best, 

ejelome

PS: It seems that almost half of it was for the re-location fee, so that's fine for us, however, I cringe with the other half (the monthly fee where we don't actually use the service [internet]). Can something be done about that part?

[Thomas · Accepted solution]

Hi Emmanuel-Jelome,

nice to read that there's finally an appointment.

On the bill is the normal monthly price and the moving lump sum. We'll talk about the monthly fee again when the connection is finally up and running. There is nothing I can do about the flat rate. Every customer pays this when he moves house.

Regards

Thomas

[Emmanuel-Jelome]

Hi Thomas,

Thanks for all the help along with Moni_GK, we now have an internet connection.

As for the monthly fee, would be great if we can do something about it. 

Nevertheless, I'll highly recommend this forum when dealing with Vodafone problems (instead of the hotlines).

All the best,

ejelome

[Grit]

Hello Emmanuel-Jelome,

i booked you a credit note for the period in which you could not use the connection, i.e. from 01.09. until today. You will find them on the next invoice. The monthly fees will be charged with it.

Do you still have questions or is everything clarified with it?

Regards

Grit

[Emmanuel-Jelome]

Halo @Grit, thanks! I'll keep you posted on the next bill, for the meantime, I appreciate your help. Schönes wochenende! 🙂

[Emmanuel-Jelome]

Thanks @Grit, we just received the invoice this month amounting to 0.01 EUR. 🙂

All the best,

ejelome