My Kunden-Nr. ****. I have notified Vodafone about the Transfer (delivered on 08/01/2019) beforehand of the invoice date (08/01/2019) that was made under my name and it got into the system that there is money in my account. I have said that any deduction from my bank will be revoked due to a mistake the Ladratsamt made during my student residence permit, and they closed my bank temporarily until the problem got fixed. I went personally to the Vodafone Shop in Passing and he recommended me to the transfer as the payment and the account won’t have any charges as I paid my invoice fees.
I was charged with a payback charge (revoke of the invoice payment by Direct Debit SEPA), I have notified Vodafone.
I have called Vodafone Kabel customer service twice explained the problem as much as I could in German both times they understood me (Said clearly we understand your problem), then they just simply hang up without saying anything which is very rude. I am very unsatisfied with your service and the way you treat me as a customer. I have the right to know why you are charging me with pay back charges while I have notified you earlier not to take money from my Bank Account and I made the Money Transfer on time for the invoice payment. I have all the emails that support my claim as evidence. I demand someone to Call me back from the Customer Service of Vodafone that speaks English as soon as possible.
Edit: Please do not post you customer number. Move to the right board.
