English: I signed up for a GigaCube, but i then transferred to regular DSL. Help?

[rednekis]

Hi, sorry my english is not good enough for this question.
So, I signed up for a Gigacube in spring, but we moved and wanted cable. I called the customer service and did that say I could transfer that instead of the gigacube. So far so good, we've got the cable set up and it's all good. However, I am getting charges for GigaCube. And I am afraid that the person I talked to did not fully understand that we wanted to close our Gigacube deal and get the cable instead. He did say it was not a problem and that i should not worry. Can anybody help here?
Thanks in advance.

Dmitry

[reneromann]

You signed a 24 months contract for the GigaCube - and it cannot be cancelled just because you got a cable contract.
If the GigaCube contract is in the Flex tariff, you'll only be charged if you use the Cube - if you are in the regular tariff or in the Max tariff, there is no such possibility.

I'm afraid to tell, but you signed for two different contracts that both have to be fulfilled by you right now and that cannot be cancelled prematurely.