Hello everyone,
I couldn't find any other support in English and my German is not so great at the moment so I wanted to open a thread about my problem since I saw the community here is very helpful.
Around 1 month ago I moved to a new place and took 1gbit cable connection from Vodafone. (I'm located in Köln so I guess it was Unity media in the past) I got Vodafone Station with the contract and I waited around 2 weeks for a technican to come and connect my internet. (All he did was to change the socket which I could also do if I got the part with DHL)
My first question: Is it possible to change my agreement start date with the day of technican came?
Some background: I paid almost 2 extra weeks for waiting for technician. (I made an appointment. I was waiting for them and they called me at 16.00 and told me that they can't come. They came 7 days later)
When I started using my internet I realised I'm getting random resets on my modem. Whether when I watch something or going through some online calls, my internet stops working, few seconds later my modem slowly restarts. Around 5 mins later, it comes back and everything working again. It happens around 3-4 times a day.
I also noticed that my modem restarts when I turn my computer on and connect to wifi. After the first restart computer connects without problems and modem doesn't restart for a while.
My second question: How can I solve this restarting issue? I read that Vodafone sometimes sends a replacement modem since it's likely a problem with the modem. Is there a way to do it?
Attached I'm sending logs from my modem. I marked the moment my modem restarts. As seen, it's going offline for few mins after a device connects to WLAN.
Anyone has any experience with it?
Thanks in advance!
