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Technician service charge - Kabel Deutschland
Dash_Mohan
Smart-Analyzer
Smart-Analyzer

Technical customer service,

Vodafone cable Germany

 

Please find the attached letter. I have explained everything there. 

 

Yours truly,

Pyaree Mohan Dash

7 Antworten 7
ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Dash_Mohan,

 

you can send me your customer number and address by private message. I'll look at the orders and see what I can do for you in terms of the package.

 

Greeting Fred

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Jens
Moderator:in
Moderator:in

Hello Dash_Mohan,

 

we've sent you to both technician appointments some text-message.

And you were told to be at home, otherwise it will be charged.

Of course it's in German, but you could have picked a translator.

So we can't refund you the money. Sorry. Smiley (traurig)

 

Regards

Jens

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Please find the request letter attached.

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Pyaree,

 

as Jens told you, there's nothing we can do for you. You've been informed of the dates. Therefore, we cannot re-credit the amount.

 

Best Regards, Manu

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Yes, I agree that I was informed about the dates and timings, but it on 07.05.2018, no one called ( the technician did called on 16.01.2018, how am I supposed to know if that's not how you approach an appointment).

 

And, as stated in rules, if WiFi not working properly, then I don't get charged, then why on 07.05.2018 am I charged?

 

On, 15.05.18, I called the customer service to change timings, he said, and I quote " We don't support in English" and when I asked the number of technicina, he gave me a voice over phone number and the technician called in private number (he didn't understand English) and as I said I have limited knowledge in German.

I have already said, all this was a pure communication problem, still you don't believe me. Please check your records.

 

It was not working on 07.05.2018, that's why I booked another appointment.

 

Try to understand, 

 

Mohan 

Ohh my god, whatever I type here, it's all changed, meaning changed, what's happening?

SebastianSe
Ex-Moderator:in
Ex-Moderator:in

Hello Mohan,

 

What exactly has changed? I don't understand what you mean. If you want to address this issue at another level feel free to contact our complaint management (Vodafone Kabel Deutschland Beschwerdemanagement, 99116 Erfurt).

 

Kind regards,

Sebastian

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