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Technician service charge - Kabel Deutschland
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Technical customer service,

Vodafone cable Germany

 

Please find the attached letter. I have explained everything there. 

 

Yours truly,

Pyaree Mohan Dash

7 Antworten 7
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Moderator

Hello Dash_Mohan,

 

you can send me your customer number and address by private message. I'll look at the orders and see what I can do for you in terms of the package.

 

Greeting Fred

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Moderator

Hello Dash_Mohan,

 

we've sent you to both technician appointments some text-message.

And you were told to be at home, otherwise it will be charged.

Of course it's in German, but you could have picked a translator.

So we can't refund you the money. Sorry. Smiley (traurig)

 

Regards

Jens

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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Please find the request letter attached.

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Moderatorin

Hi Pyaree,

 

as Jens told you, there's nothing we can do for you. You've been informed of the dates. Therefore, we cannot re-credit the amount.

 

Best Regards, Manu


#Stayhome und bleibt gesund
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Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

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Yes, I agree that I was informed about the dates and timings, but it on 07.05.2018, no one called ( the technician did called on 16.01.2018, how am I supposed to know if that's not how you approach an appointment).

 

And, as stated in rules, if WiFi not working properly, then I don't get charged, then why on 07.05.2018 am I charged?

 

On, 15.05.18, I called the customer service to change timings, he said, and I quote " We don't support in English" and when I asked the number of technicina, he gave me a voice over phone number and the technician called in private number (he didn't understand English) and as I said I have limited knowledge in German.

I have already said, all this was a pure communication problem, still you don't believe me. Please check your records.

 

It was not working on 07.05.2018, that's why I booked another appointment.

 

Try to understand, 

 

Mohan 

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Ohh my god, whatever I type here, it's all changed, meaning changed, what's happening?

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Ex-Moderator

Hello Mohan,

 

What exactly has changed? I don't understand what you mean. If you want to address this issue at another level feel free to contact our complaint management (Vodafone Kabel Deutschland Beschwerdemanagement, 99116 Erfurt).

 

Kind regards,

Sebastian

Alles Easy How To Hilfe !
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