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Refund of TV charges
kuangmingchen
Netzwerkforscher
Netzwerkforscher

Hello

 

Vodafone charges me for 2 months of TV contract which I never signed and 284 Euro for TV kit which I already returned. Can someone help me to refund the 2 months and 284 Euro for TV kit? Invoices are in the attatchment.

 

thanks

 

KM

 

Edit: @kuangmingchenAttachment deleted for data protection reasons

3 Antworten 3
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello kuangmingchen,

 

welcome to our community. Nice to see you.

 

Why do you think we overcharged two months. Do you canceled your contract?

 

Send me the following informations in a private message:

 

full name

address

customer number

 

Write a short reply here afterwards.

 

Kind regards

Tina

 

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Hi Tina,

 

Thank you for getting back to me. I never signed any TV contract with Vodafone but it charged me for 2 months of TV which I already canceled otherwise Vodafone would continue to charge me. This can't be right.

 

Full name: ***

Address:***

Customer number: ***

 

Your help is great appreciated.

 

Warm regards,

 

KM

 

 

*Personal data removed, you can send this information via private message in the link above

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello kuangmingchen,

 

your tv contract was cancelled. We received the hardware. Unfortunately outside the deadline. That's why it was charged. I took care of the refund (the amount will be in your bank account within the next 2 to 4 weeks).

 

Kind regards

Tina

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