I'm sorry that I can't help you in your preferred language

[inEnglish]

Antwort from Vodafone:

I'm sorry that I can't help you in your preferred language. To solve your problem, please visit our Vodafone forum under forum vodafone de Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Wir wünschen Ihnen noch einen schönen Tag.

my question:

Dear sir/ms,

under vertragsnummer ........... I would like to cancel the "vodafone sicherheitspakket" (3,95 Euro p/m) per direct.

awaiting your confirmation,

So  interesting to now how this forum can help me further (even more interesting that English is such a weird language that no one speaks it at Vodafone........)

[Der Ritter]

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@inEnglish@  schrieb:

So  interesting to now how this forum can help me further (...)

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That's quite simple:  All you have to do is have some patience until a board moderator finds the time to stop by and assist you with your issue.

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@inEnglish@  schrieb:

(...) (even more interesting that English is such a weird language that no one speaks it at Vodafone........)

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Well, there are people who speak English at Vodafone Germany. And yes, English can be a weird language. 😉

However, maybe you should consider the following (instead of adding some unnecessary sarcasm regarding the language):  Since it is a German company, the business language of course is primarily German. 

And since you signed a contract in Germany and with a German business, how about you communicated with them in their business language (i.e. German) instead of expecting them to communicate with you in your langauge of choice?  Just asking...

[Nancy]

Hello inEnglish,

I'm sorry you haven't been helped yet. So that I can help you now however, I need your customer data (customer number, name and address) by private message. Then please contact us again here in the article.

Best regards

Nancy