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How can I cancel a new customer trial for Premium HD?
Udin
Smart-Analyzer
Smart-Analyzer

How can I cancel a new customer trial for Premium HD?

7 Antworten 7
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Udin,

 

have you looked at the customer portal? there it should be possible, if it is not a fixed part of the contract, but only an option.

 

Regards

Grit

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Udin
Smart-Analyzer
Smart-Analyzer

Unfortunately it is not there (or I cannot find it).

A month ago you could find a way to do it in https://kabel.vodafone.de/kontakt/formular but that is not working anymore.

 

 

Thanks.

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Udin,

 

not the contact form, but your customer portal. Where you have access to your contract, invoices etc..

 

Regards

Grit

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Udin
Smart-Analyzer
Smart-Analyzer

I can see it there but I cannot cancel it there. There is no such option.

Udin
Smart-Analyzer
Smart-Analyzer

I did send a regular letter with a cencelation request. That seem to have worked.

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello Udin,

 

if you want, i'll take a look.

 

Send me the following informations in a private message:

 

full name

address

date of birth

customer number

 

Write a short reply here afterwards.

 

Best regards

Tina

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Hi Udin,

 

the notice was processed and also confirmed on 16.04.2019 by mail. HD Premium therefore ends on 15.05.2019.

 

Regards

Thomas 

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