How to use sonderkuendigung

[Aochen]

Hallo,

I made a contract with Gigacube since 17.10.2018. Although I know it is still early, I would like to ask How to use the Sonderkuedigung to end my contract.
I am going to leave Germany and go back to my home country in February, 2019. The vodafone shop told me that, as I can only get the Abmeldung a week before I leave , they can send a letter for me and immediately end this contract and no more expense.
Is that right? Does it mean that I don't need to write a Email/ letter for kuendigung 3 month before February?
Looking for your help and many thanks.

[Firebird2099]

Hello,

if you are in the timte limit of 4weeks you have the satisfy guarantee  that you can give the cube back.

Simply send the Cube including a letter with your cancelation request.

Or Call the Hotline and ask how they could handle that.

[Seb4sti4n]

Hello @Aochen,

information to the "Zufriedenheitsgarantie" you find in this document. There is also the adress where you can send the GigaCube back to us.

Kind Regards

Seb4sti4n

[Aochen]

I don't want to send it back in4 weeks. My question is, I am going to permanently leave Germany and go back to my home country. Do I have to send a Email to Vodafone for cancelling it? Or just after I get my Abmeldung, bring it to the vodafone shop?

[Aochen]

I am leaving here in February, 2019.

[Firebird2099]

if you bought the cube in a shop you need to return it there

[Su]

Hi Aochen,

is your tariff GigaCube Max or GigaCube Flex?

Greetz

Su

[Aochen]

Max

[Der-Peter]

Hi Aochen,

there is no way for a special termination for contracts with a mobile usable product. The only way, is what the other Users told you before, to give it back within the 4 weeks.

If the shop has promised you a special termination after 4 months to February 2019, you definitely need a written official confirmation, with signature and stamp of the shop.

The notice period is 3 months. This means that we must receive this notice 3 months before the end of the regular term of 24 months.

Best regards

Der-Peter