Gigacube cancellation

[KPM21]

I sent cancellation of my gigacube contract before 30 days trail period ends. unfortunately its not cancelled yet ,im ending up with paying monthly bills also i sent my device to vodafone. 

first email  to support  : 

"

I have taken Gigacube on 11.08.2018. i was not satisfied with speed of internet . I want terminate my Gigacube as i still hold 30 days testing period.
I tried to cancel from the store where i took this, but they didn't take back . I called customer care and they suggested to send courier to vodafone kabel deutschland gmbh am tower 222 nürnberg.

I have sent the courier as well.
(Note: I only sent this by courier as vodfone shop didnt take it back.

Shop: Vodafone Shop Ehrenfeld, lukara Gmbh
Venloer str, 324, DE-50823, Cologne

When i contact them personally at store, They Behave very RUDE and Pushed me out of the store , Saying we are not responsible to take it back. I was shocked the way behaved infront of other customers literally they pushed me out of the store.

Im not sure where i should compliant against this VODAFONE store. Im writing here , Hopefully i get response on this issue too.)"" 
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This was my first issue logged with Vodafone, later i spoke with vodafone support persons, they informed me that they have got my device from vodafone kabel deutschland gmbh am tower 222 nürnberg to correct address. and they will cancell my contact by Week 39.

Later i followed up with vodfone support again in email thread, now they say that we dont have the device. we cannot cancell the contract anymore , i must pay month by month.

now situation is i dont have device also with me, im not using using internet also , the device handed to Vodfone also my contract is not getting cancelled too.

Please suggest what are my possible option to avoid paying further.

[Der-Peter]

Hi, KPM21,

actually it is so that the GigaCube must be returned within the period where it was purchased.

Purchase in the shop -> return in the shop.

Purchase online -> Return by parcel.

The purchase via the shop and then send it back yourself is not possible.

Do you have any documents showing that you have returned the GigaCube? A tracking number? Any other written confirmation that it was forwarded to the correct address?

The described treatment of the shop employees I forward internally to the responsible colleagues. We want our customers to feel well advised and in good hands. Such behaviour is not Vodafone's intention.

Best regards

Der-Peter

[KPM21]

the only reason i did sent myself was that " shop didnt accept to take it back ". i have the email from vodafone that: they will forward this to correct department and cancell as well:

Yes I have the Sending tracking number and the email confirmation that the contract will get cancell in W39 .

please let me know,  should i send here in public forum or send you in private. 

thanks

[Der-Peter]

Hi KPM21,

I'm sorry, just a misunderstanding.

I wanted to confirm to you, that you did everything right with the procedure of your description, where you wanted to return the GigaCube.

Yes. Please send me a private message with all the evidence and details that could help me with the clarification.

Best regards

Der-Peter