Thema "Re: Hotspot ticket isn’t working" in WLAN-Hotspots

Hotspot ticket isn’t working

Valhalla78 — Fri, 03 Feb 2023 11:53:32 GMT

Hallo! Yesterday I bought hotspot ticket for a week and today I already don't have access to internet. In this time period I restarted phone once. I'm using the same MAC adress and the same phone but it's not connecting with internet anymore.

Re: Hotspot ticket isn’t working

Moni_GK — Sat, 04 Feb 2023 12:07:58 GMT

Hello Valhalla78,

do all hotspots not work or only one? What message do you get when you log in?

Greetings Moni

Re: Hotspot ticket isn’t working

Valhalla78 — Sat, 04 Feb 2023 15:32:51 GMT

@Moni_GK schrieb:
Hello Valhalla78,

do all hotspots not work or only one? What message do you get when you log in?

Greetings Moni

Hello Moni,
I have no option to choose several Hotspots but only one. When I log in I see only my Hotspot ticket status and options to buy new ticket and redeem voucher which is already done.

Re: Hotspot ticket isn’t working

Valhalla78 — Sun, 05 Feb 2023 07:52:35 GMT

Here are screenshots.

Screenshots removed because personal data visible

Re: Hotspot ticket isn’t working

Moni_GK — Sun, 05 Feb 2023 07:51:07 GMT

Hello,

then the colleagues from the hotspot tickets have to check the whole thing.

You can reach our customer service by phone at 0631 352 24 93*(daily 8 a.m. - 10 p.m.) or by e-mail: wlan-shop@kundenservice.vodafone.com

Greetings Moni

Re: Hotspot ticket isn’t working

Valhalla78 — Sun, 05 Feb 2023 10:35:17 GMT

I did it already but still there isn't solution. In any case, thank you, Moni.