Thema "Re: Hotspot ticket not working" in WLAN-Hotspots

Hotspot ticket not working

ericksm3 — Sat, 08 Jan 2022 12:44:21 GMT

Hi there, i bought a daily ticket 1 day ago and everything worked great. After the minutes expired, i got a monthly ticket but it never worked.

I called customer support a couple of times but everything they do is refund the payment. I tried calling the technical support but unfortunelly i dont speak german. Can i get any help please?

Re: Hotspot ticket not working

pRo-Marco — Tue, 11 Jan 2022 06:42:13 GMT

Hi ericksm3,

please send the ticketnumber with PN. I will prove, if it is active. What happens, when you try to use ist? You can only use the ticket with the device you bought it.

Kind regards

Marco

Re: Hotspot ticket not working

ericksm3 — Tue, 11 Jan 2022 10:47:00 GMT

Hi Marco i just sent you the number. Nothing happens when i try to use it. It keeps disconnected without any kind of signal. And yes, i bought in the same device im trying to connect

Re: Hotspot ticket not working

Tobias — Wed, 12 Jan 2022 17:21:29 GMT

Hallo @ericksm3,

could you send us the hotspot ID? It should like start with HH-xxx ,- also the mac from the device you're using. 🙂

Regards

Tobias