Thema "Re: Help in English" in UM_Service

Help in English

Anonym87060 — Wed, 20 Nov 2019 15:17:17 GMT

Need help in English. Who there (by name) can provide help in English?

Re: Help in English

Anonym87060 — Wed, 20 Nov 2019 15:27:59 GMT

Hey, can anyone help in English please? Your operators keep hanging up on me as I do not speak any German. Your customer service is horrible.

Re: Help in English

Gelöschter User — Wed, 20 Nov 2019 15:29:01 GMT

could you just ask your question in english?

Re: Help in English

Anonym87060 — Wed, 20 Nov 2019 15:36:12 GMT

I need to talk to a customer service representative to arrange to have my service stopped. I am moving.

Re: Help in English

Anonym87060 — Wed, 20 Nov 2019 15:53:27 GMT

Crickets...we need to talk to the people who make decisions about our housing to ensure locations with UnityMedia as the Internet Service Provider are not offered. That will solve this repetitive and very annoying problem.

Re: Help in English

Feline — Thu, 28 Nov 2019 14:36:54 GMT

Hello isd503,

Customers help customers in this forum, so you don't contact Unitymedia service staff directly.
If you want to cancel your contract due to a move, please contact our support for further details. In case you need to provide further documents than your written cancellation, my colleagues can help you accordingly.
If you simply want to submit a cancellation at the end of your term, please send it with your customer data, such as your customer number, to the following e-mail address: kundenservice@untiymedia.de

Best regards
Feline