Thema "Betreff: Cable internet has not worked since Monday, getting nowhere trying to get help" in Störungen im Kabel-Netz

Cable internet has not worked since Monday, getting nowhere trying to get help

JCG — Sat, 19 Sep 2026 16:12:50 GMT

My cable internet has been out since Tuesday morning (five days now), and I have been trying to get help since Tuesday. I finally received a new router today, but it blinks red just like the old one and the internet does not work. Someone was supposed to call me to see if the new router works but no one did. The customer service robot hangs up on me because I can’t understand the menu options in German. Tobi on WhatsApp promised to connect me to a service rep but no one has gotten back to me for more than three hours now. I have spent many hours of my time over this past week trying to get this resolved with no results, and I am beyond frustrated at this point. I need a technician to come and figure out what the actual problem is and fix it. I have responsibilities that I can’t meet with no working Internet, and it is illegal to keep charging me for a service that Vodafone does not provide. Please help.

Betreff: Cable internet has not worked since Monday, getting nowhere trying to get help

andreasabaad — Sat, 19 Sep 2026 16:43:50 GMT

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den technischen Support, und melde eine Störung! Und WhatsApp ist kein Livechat, Antworten können schon einmal dauern! Die Anfragen werden alle der Reihenfolge nach abgearbeitet.

https://forum.vodafone.de/t5/Willkommen-in-der-Community/Willkommen-in-der-Community-Kund-innen-helfen-Kund-innen/td-p/3345853

Betreff: Cable internet has not worked since Monday, getting nowhere trying to get help

JCG — Sat, 19 Sep 2026 17:26:07 GMT

I have reported the fault! Multiple times through multiple channels (ToBi, on the phone, and in person)! That is the issue, I have reported it and they are not fixing it or following through and I don’t know what else to do at this point.

Betreff: Cable internet has not worked since Monday, getting nowhere trying to get help

Sigi-DD — Sat, 19 Sep 2026 18:08:20 GMT

Hallo JCG,

Dein Router hat eine Web-Seite auf der der Status aller DOCSIS Kanäle angezeigt wird. Mache bitte Bilder davon.

Viele Grüße Siegmar

Übersetzt mit Google:

Hello JCG,

Your router has a webpage that displays the status of all DOCSIS channels. Please take pictures of it.

Best regards, Siegmar