Thema "No Internet Since 1 August – Replacement Router Still Not Received" in Störungen im Kabel-Netz

No Internet Since 1 August – Replacement Router Still Not Received

DuyguCelik — Wed, 19 Aug 2026 12:02:44 GMT

I have been without internet since 1 August and have tried every possible way to resolve this issue, including multiple tickets and calls to customer service.

The first technician told me the router was faulty due to heat. A second technician visited on 17 August and said that a new router had been sent, but I have received no email, tracking information, or notification.

Meanwhile, I am still paying for a service I cannot use. I find this situation completely unacceptable, especially after more than two weeks without internet and the difficulties I have faced getting support in English.

Please urgently provide an update on the replacement router and restore my internet. Otherwise, I will have to contact my Rechtsschutz and pursue this further.

Betreff: No Internet Since 1 August – Replacement Router Still Not Received

andreasabaad — Wed, 19 Aug 2026 12:05:05 GMT

Du befindest dich hier in einem reinen Kunden helfen Kunden Forum. Hier kann dir dabei niemand helfen. Wende dich damit bitte an den technischen Support!

Betreff: No Internet Since 1 August – Replacement Router Still Not Received

reneromann — Wed, 19 Aug 2026 13:11:45 GMT

@DuyguCelik schrieb:

Otherwise, I will have to contact my Rechtsschutz and pursue this further.

Do it - if you want to burn more money...

@DuyguCelik schrieb:

[...] and the difficulties I have faced getting support in English.

Simply because sole contractual language and thus also sole support language is German. There is no obligation for Vodafone to provide support in any other than the contractually agreed languages, thus Vodafone is not required to provide support in any other language than German - this also includes English! So if you are unable to communicate in German, it is up to you to get a translator on your own expenses.

Your "Rechtschutz" will tell you exactly the same - after you paid them for this information.

Re: No Internet Since 1 August – Replacement Router Still Not Received

emily2505 — Fri, 21 Aug 2026 06:55:36 GMT

For individual support please contact us on WhatsApp https://vod.af/VodafoneWhatsAppHilfe At first you will need a translator for our chatbot TOBi – after that our staff will take over in English! Best regards Emily