Thema "Ongoing Internet Instability (Unresolved for Over 6 Month)&Port Forwarding Issue" in Störungen im Kabel-Netz

Ongoing Internet Instability (Unresolved for Over 6 Month)&Port Forwarding Issue

kris007 — Mon, 13 Jul 2026 21:30:20 GMT

Dear Vodafone Customer Service,

Issue 1 – Intermittent Internet Service Problems

For more than six months, I have been experiencing recurring internet connectivity problems. Although I have contacted Vodafone support several times and multiple troubleshooting steps have been performed, the issue continues to occur.

Issue 2 – Port Forwarding Causes Local Access Failure

I have also identified a reproducible issue with the Vodafone Station router.

I would appreciate:

A review of the repeated service incidents associated with my account.
Investigation of the Vodafone Station router firmware regarding the port forwarding behaviour described above.
Consideration of a firmware update, replacement device, or alternative solution if the hardware is determined to be faulty.

I have been patient throughout the troubleshooting process and would greatly appreciate your assistance in bringing this matter to a satisfactory resolution.

Kind Regards,

Laks

Betreff: Ongoing Internet Instability (Unresolved for Over 6 Month)&Port Forwarding Issue

Kurtler — Mon, 13 Jul 2026 21:37:50 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Re: Betreff: Ongoing Internet Instability (Unresolved for Over 6 Month)&Port Forwarding Issue

emily2505 — Tue, 14 Jul 2026 05:49:32 GMT

You are right @Kurtler

For the communication with TOBi you will need a translator in the beginning. After that our team will take over in english!