Thema "Betreff: Kabel Internet not activated after Umzug" in Störungen im Kabel-Netz

Kabel Internet not activated after Umzug

Berlin_a125 — Sun, 21 Jun 2026 21:13:50 GMT

Hi, I moved to a new apartment. Both new and old apartments are in Berlin. I have received a confirmation that my Umzug request was accepted and that I only have to use the same router at the new apartment, connect the cable to the socket and start using. I did this but I still see blinking red in my router. Internet is not available. Can someone help?

Betreff: Kabel Internet not activated after Umzug

Ines75 — Mon, 22 Jun 2026 07:00:43 GMT

Hello,

sometimes lines are blocked and this block is nowhere written. In this case you choose the Support and tell mthem, that "selfinstall failed". Then a technician comes and solves it, if possible.

Regards Ines

Betreff: Kabel Internet not activated after Umzug

Berlin_a125 — Tue, 30 Jun 2026 13:33:20 GMT

Hi, I have registered my complaint as you instructed. I got contacted and informed that a technician will visit on June 26th, 2026. Ticket no. 003-036xxxx/xx.

However no one visited. I informed the customer care about it and they said someone will check it within 24 hours. No solution is received so far. I'm without Internet for more than 10 days. Can you please help?

edit: Ticketnumber deleted because of data protection

Betreff: Kabel Internet not activated after Umzug

Ines75 — Tue, 30 Jun 2026 13:29:39 GMT

I'm sorry, i'm also "only" customer...

Please try to contact the service again. Maybe you could use WhatsApp. In this case answer the first few questions of the BOT (TOBi), after this you get in contact with an employee. Please dont use the offer of phone call or hotline.

this forum is a customer-help-customer-forum, also the mod's have no possibility to help.