Vodafone Internet Unstable

tysonle99 — Fri, 19 Jun 2026 16:44:12 GMT

I’ve been signed to Vodafone’s GigaZuhause 100 for over a year and I’ve always had stability issues with the internet. I’m a gamer, and on the daily basis, the internet is almost always too unstable for me to have a normal gaming experience due to constant lagging, ping spikes, packet loss and disconnection especially before 23:00. I could almost only play in peace after 23:00 or midnight where the internet is more stable, but gaming at this time really impacts my sleep schedule badly, which in turn also affects my overall health and work to the point where I can’t overlook it anymore.

In addition to the daily instability, for the last few months I’ve had total internet disconnections regularly (where the internet-LED on the router turns red). I was often able to go back online after restarting the router, but it’s still frustrating, though. I’ve complained about this issue to customer support a couple of times, and recently they sent me a new router because my old one was already 5-6 years old (they look the same, so I assume they’re the same model).

I installed the new router, but the problem persisted. Especially for the past week, I’ve got disconnected from the internet almost every single day: Router LED turns red, I lose connection, I restart the router, wait 2-5 mins and go back online (if I’m lucky).

My question is: Is there anything I or Vodafone could do to solve these issues, or is unstable internet and regular disconnection something to be expected with Vodafone’s standard of service for my subscription or any subscription?

Betreff: Vodafone Internet Unstable

andreasabaad — Fri, 19 Jun 2026 17:04:25 GMT

Wende dich damit bitte an den technischen Support, und melde eine Störung!

Betreff: Vodafone Internet Unstable

tysonle99 — Mon, 22 Jun 2026 20:26:55 GMT

I attempted to seek help via the contact formula multiple times, and every time it returns this error... Is there really no other way to communicate with Vodafone without having to wait 30 mins on the phone line?

Betreff: Vodafone Internet Unstable

andreasabaad — Mon, 22 Jun 2026 20:30:02 GMT

Dan nutze eben WhatsApp und verlange einen Kundenberater. Bedenke aber, das ist kein Livechat.

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Vodafone Internet Unstable

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