Thema "Betreff: English speaking technician help needed! Ultra Hub 7 router blinking red" in Störungen im Kabel-Netz

English speaking technician help needed! Ultra Hub 7 router blinking red

watson2 — Sat, 18 Apr 2026 13:40:54 GMT

I am still learning German as I just moved to Berlin recently. I need help connecting my Vodafone Hub Ultra 7 router for the first time. After entering the activation code I received in the mail, the router light does turn white.

It always blink blue for a long time, then blinks red. I've already tried unplugging for 20 seconds and replugging back and pressing the reset button at the bottom of the router. I've tried both several times. I think I need a technician to come out to my apartment but I don't know how to communicate this as I don't speak enough German to talk to an agent.

After trying the self-installation for a full day, I am convinced I need a technician. Is there an easy way to request one? Can someone please help?!

Please help!

Betreff: English speaking technician help needed! Ultra Hub 7 router blinking red

andreasabaad — Sat, 18 Apr 2026 08:03:03 GMT

Wende dich einfach an den technischen Support, und melde Selfinstall fehlgeschlagen,

Betreff: English speaking technician help needed! Ultra Hub 7 router blinking red

watson2 — Sat, 18 Apr 2026 11:31:06 GMT

I tried the WhatsApp support number and I get no response. Do you know how I can file a support ticket? I need a technician to come and help. I tried calling but the agent could not speak English and I could not speak German.

Betreff: English speaking technician help needed! Ultra Hub 7 router blinking red

RobertP — Sat, 18 Apr 2026 11:35:20 GMT

@watson2 schrieb:
I tried the WhatsApp support number and I get no response

das ist kein Livechat, daher können Antworten dauern