Thema "Betreff: High non-correctable errors on low frequencies" in Störungen im Kabel-Netz

High non-correctable errors on low frequencies

fbucur — Wed, 25 Mar 2026 20:39:05 GMT

Hi, we moved into a new house in 81735 Munich and we have a new Vodafone Cable contract.

I noticed I have frequent packet loss and high latency, so while investigating I noticed I have high non-correctable errors on only two channels (114 MHz and 130 MHz). Signal levels are good, house wiring is not a factor as the router is connected straight to the amplifier installed by Vodafibe. This looks like ingress noise in the segment. Unfortunately I cannot post screenshots as I get this error: Der Dateityp (.png) wird nicht unterstützt. Gültige Dateitypen: *.jpg;*.JPG;*.jpeg;*.JPEG;*.png;*.PNG;*.gif. (size is 200k).
Any hints where should I address this? Straight to call center? My technical German skills are not that good and usually I don't get lucky enough for an English speaking operator. Maybe someone knows another support channel?
Thanks in advance for your hints.

Betreff: High non-correctable errors on low frequencies

andreasabaad — Wed, 25 Mar 2026 21:02:06 GMT

Alle offiziellen Kontaktstellen findest du hier! Nutze dafür einfach WhatsApp, quäle den Tobi solange mit dem Stichwort" Kundenberater" bis er aufgibt und dich weiterleitet. Bedenke aber, das ist kein Livechat!

Re: Betreff: High non-correctable errors on low frequencies

emily2505 — Thu, 26 Mar 2026 09:10:42 GMT

Danke @andreasabaad für den Tipp! LG Emily

Betreff: High non-correctable errors on low frequencies

fbucur — Thu, 02 Apr 2026 07:21:04 GMT

Hi again. I managed to open the ticket with the cable infrastructure company and a team visited my house. The only thing they could tell me was that the signal was too strong and they adjusted it. Indeed I can see a power level change at the multimedia socket or straight after the amplifier, but the high number of non-corectables, latency variation and occasional packet losses and service interruptions are still there. Anyone has an ideea what can I do?

Also I am just at the edge of the FO coverage, like exacly where it ends, with no plans for expansion in my direction. Do you guys know if I can petition somewhere the development (not to be informed when there are plans, this i did already)?