https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3319950#M565127 <P>For quite some time, I've been dealing with internet connection problems. Firstly, I had my IPv4 connection drop completely every day or two for around 1-8 hours at a time, rebooting the router did not help, the only option was to wait. IPv6 worked fine, but I use a lot of services that only use IPv4. I contacted the support and they resolved it by booking an option for my account to get a proper IPv4 address. That helped, but in a week I got another problem, now I have a complete outage for more than 24 hours already, no connection works, and the disruption website says that it will be resolved in around a week. My question is, due to such unstable performance, is it possible to get a partial refund of costs for the payment cycle affected by the disruption, and perhaps later change my contract to glass fiber? I have a contract till 2027, but I would like to explore my options with glass fiber if that would be more stable, since it will be available at my address from summer 2026 for a price similar to what I have now, and I would prefer that, if that results in the connection being more stable, since right now I can't rely on my internet, since even besides those problems, I still have frequent, though short-term, disruptions. I use both wired and wireless connection, my devices do not have these problems with any other connections but my kabel.&nbsp;</P> Wed, 04 Mar 2026 18:10:00 GMT yan_k 2026-03-04T18:10:00Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3319950#M565127 <P>For quite some time, I've been dealing with internet connection problems. Firstly, I had my IPv4 connection drop completely every day or two for around 1-8 hours at a time, rebooting the router did not help, the only option was to wait. IPv6 worked fine, but I use a lot of services that only use IPv4. I contacted the support and they resolved it by booking an option for my account to get a proper IPv4 address. That helped, but in a week I got another problem, now I have a complete outage for more than 24 hours already, no connection works, and the disruption website says that it will be resolved in around a week. My question is, due to such unstable performance, is it possible to get a partial refund of costs for the payment cycle affected by the disruption, and perhaps later change my contract to glass fiber? I have a contract till 2027, but I would like to explore my options with glass fiber if that would be more stable, since it will be available at my address from summer 2026 for a price similar to what I have now, and I would prefer that, if that results in the connection being more stable, since right now I can't rely on my internet, since even besides those problems, I still have frequent, though short-term, disruptions. I use both wired and wireless connection, my devices do not have these problems with any other connections but my kabel.&nbsp;</P> Wed, 04 Mar 2026 18:10:00 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3319950#M565127 yan_k 2026-03-04T18:10:00Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3319990#M565148 <P>There is no more individual support here in the forum. Support in English is available via <A href="https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954" target="_blank">WhatsApp</A>&nbsp;<BR /><BR />The forum is now just a customer helping customer forum.<BR /><BR />Best regards Kurt</P> Thu, 05 Mar 2026 06:10:49 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3319990#M565148 Kurtler 2026-03-05T06:10:49Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3320110#M565175 <P>The thread has been marked as resolved. Then I'll close the thread here.<BR /><BR />Best regards Kurt</P> Fri, 06 Mar 2026 06:00:23 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3320110#M565175 Kurtler 2026-03-06T06:00:23Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3320114#M565177 <P>Thank you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://forum.vodafone.de/t5/user/viewprofilepage/user-id/3451570">@Kurtler</a></SPAN>&nbsp;</P> Fri, 06 Mar 2026 07:03:53 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/Cable-internet-disruptions/m-p/3320114#M565177 emily2505 2026-03-06T07:03:53Z