Thema "No internet after move – address/provisioning error, cable line not working" in Störungen im Kabel-Netz

No internet after move – address/provisioning error, cable line not working

ByteX — Thu, 25 Dec 2025 16:15:31 GMT

Hello,

I’m hoping someone from the cable team can help.

I moved my GigaZuhause 250 Kabel connection recently. Vodafone made an address/provisioning error during the move. As a result, I received updated contract documents during a call today, but the cable connection is still not working.

Current situation:

Active cable contract (documents re-sent today)
Correct installation address confirmed
Cable router connected, but no usable internet connection
Issue has been ongoing for 3-4 days
I work fully from home and have been unable to work this week

It seems the cable line is either not properly provisioned or not correctly assigned to the address after the move.

Could someone please:

Check the cable provisioning for my address
Confirm whether the line is correctly activated
Advise if a technician visit is required

I’m happy to provide contract/order details privately if needed.

Thank you in advance.

Betreff: No internet after move – address/provisioning error, cable line not working

RobertP — Thu, 25 Dec 2025 18:41:40 GMT

da wird wohl ein Problem mit der Leitung vorliegen

kontaktiere den Support und melde, dass die Selbstinstallation fehlgeschlagen ist

Betreff: No internet after move – address/provisioning error, cable line not working

Kurtler — Thu, 25 Dec 2025 18:08:53 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt