Thema "Betreff: Received faulty router from Vodafone" in Störungen im Kabel-Netz

Received faulty router from Vodafone

Monali — Mon, 21 Apr 2025 20:33:59 GMT

Received faulty router( Vodafone station) from Vodafone for cable internet connection , the power LED light is not coming up after plugging all required cables.

Please help to replace the faulty router at earliest

Betreff: Received faulty router from Vodafone

RobertP — Mon, 21 Apr 2025 21:10:56 GMT

was macht denn die Power LED? blinkt sie?

wenn ja, ist nicht die Vodafone Station defekt, sondern es gibt ein Problem mit deinem Anschluss

kontaktiere den Support und melde dass die Selbstinstallation fehlgeschlagen ist

Betreff: Received faulty router from Vodafone

Monali — Mon, 21 Apr 2025 21:19:21 GMT

The vodafone station LED is not flushing at all , it seems the router is completely unresponsive.

We have checked the connection of powersocket, it is working fine with other appliances, only the vodafone station is dead.

Betreff: Received faulty router from Vodafone

andreasabaad — Tue, 22 Apr 2025 06:13:40 GMT

Auchmal den Schalter auf der Rückseite eingeschaltet?

Betreff: Received faulty router from Vodafone

Monali — Tue, 22 Apr 2025 06:44:03 GMT

Yes tried to on the back switch multiple times also tried the reset button option but nothing is working.kindly help to get this replace.

Betreff: Received faulty router from Vodafone

RobertP — Tue, 22 Apr 2025 07:15:45 GMT

dann kontaktiere den Support

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Support in englisch bekommst du über WhatsApp

Betreff: Received faulty router from Vodafone

Monali — Tue, 22 Apr 2025 08:41:32 GMT

Already tried whatsapp in the shared number.

It did not help , ultimately routing to the digital assistant - TOBI and there is no resolution.

Can you please support to resolve this issue as soon as possible.

Betreff: Received faulty router from Vodafone

RobertP — Tue, 22 Apr 2025 09:13:26 GMT

frage Tobi mehrfach nach einem Kundenbetreuer

hier befindest du dich in einem reinen Kunden helfen Kunden Forum

Betreff: Received faulty router from Vodafone

Monali — Tue, 22 Apr 2025 09:18:11 GMT

Thanks Robert for clarifying.

While I am trying to check with TOBI - digital assistant , Inhave additionally booked a service at local vodafone shop for help.

Do you have any idea if that cost me additional money for service by people at vodafone shop as this is completely a issue from Vodafone for a new customer ?

Betreff: Received faulty router from Vodafone

RobertP — Tue, 22 Apr 2025 09:51:03 GMT

der Tausch des defekten Routers ist für dich kostenlos