https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251294#M550586 <P>Hello, my internet connection (CableMax 100) is down since 18 february, that is 7 days now.</P><P>&nbsp;</P><P>I opened a ticket (n.<SPAN>003-0112759/25) immediately. At some point in the following days it said 2 days left, then 12 hours, </SPAN><SPAN>then the deadline passed and nothing happened (see picture of the ticket page attached).</SPAN></P><P>&nbsp;</P><P><SPAN>I was not able to reach any Vodafone human to have any information, and have not seen any technical intervention in the&nbsp;building.</SPAN></P><P>&nbsp;</P><P><SPAN>Any help would be appreciated as my wife and both work from home part of the time.</SPAN></P><P><SPAN>I would incidentally expect to be entitled to compensation, and/or to rescind the contract.</SPAN></P><P>&nbsp;</P><P><SPAN>Vincenzo</SPAN></P><P>&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-02-25 at 10.22.56.png" style="width: 400px;"><img src="https://forum.vodafone.de/t5/image/serverpage/image-id/161941i911E3B3725AA7C19/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2025-02-25 at 10.22.56.png" alt="Screenshot 2025-02-25 at 10.22.56.png" /></span></SPAN></P> Tue, 25 Feb 2025 09:28:51 GMT fiore 2025-02-25T09:28:51Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251294#M550586 <P>Hello, my internet connection (CableMax 100) is down since 18 february, that is 7 days now.</P><P>&nbsp;</P><P>I opened a ticket (n.<SPAN>003-0112759/25) immediately. At some point in the following days it said 2 days left, then 12 hours, </SPAN><SPAN>then the deadline passed and nothing happened (see picture of the ticket page attached).</SPAN></P><P>&nbsp;</P><P><SPAN>I was not able to reach any Vodafone human to have any information, and have not seen any technical intervention in the&nbsp;building.</SPAN></P><P>&nbsp;</P><P><SPAN>Any help would be appreciated as my wife and both work from home part of the time.</SPAN></P><P><SPAN>I would incidentally expect to be entitled to compensation, and/or to rescind the contract.</SPAN></P><P>&nbsp;</P><P><SPAN>Vincenzo</SPAN></P><P>&nbsp;</P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-02-25 at 10.22.56.png" style="width: 400px;"><img src="https://forum.vodafone.de/t5/image/serverpage/image-id/161941i911E3B3725AA7C19/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2025-02-25 at 10.22.56.png" alt="Screenshot 2025-02-25 at 10.22.56.png" /></span></SPAN></P> Tue, 25 Feb 2025 09:28:51 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251294#M550586 fiore 2025-02-25T09:28:51Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251296#M550587 <P>There is no more individual support here in the forum. Support in English is available via <A href="https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954" target="_blank">WhatsApp</A>&nbsp;<BR /><BR />The forum is now just a customer helping customer forum.<BR /><BR />Best regards Kurt</P> Tue, 25 Feb 2025 09:34:48 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251296#M550587 Kurtler 2025-02-25T09:34:48Z https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251302#M550589 <P>Yeah, Tobi's a fat lot of help indeed on whatsapp.&nbsp;<span class="lia-unicode-emoji" title=":Gesicht_mit_rollenden_Augen:">🙄</span></P> Tue, 25 Feb 2025 09:51:57 GMT https://forum.vodafone.de/t5/St%C3%B6rungen-im-Kabel-Netz/internet-down-since-7-days/m-p/3251302#M550589 fiore 2025-02-25T09:51:57Z