Thema "Betreff: Internetzugang eingeschränkt" in Störungen im Kabel-Netz

Internetzugang eingeschränkt

Itsmecathy82 — Wed, 19 Feb 2025 06:25:45 GMT

Please can someone help. My German is not good enough to use the helpline and I am struggling with my internet. . I moved to Vodafone yesterday and have followed all the steps but the internet is not set up and will not connect

I went online added the mic modem code and it kept coming up with a fault and to retry

now I can’t get on Internet at all and the fault keeps showing in the picture

any help would be great.

Betreff: Internetzugang eingeschränkt

RobertP — Wed, 19 Feb 2025 06:57:31 GMT

auf dem Screenshot ist eine Fritzbox 5530 zu sehen, handelt es sich um einen Glasfaseranschluss ?

Betreff: Internetzugang eingeschränkt

Kurtler — Wed, 19 Feb 2025 07:14:38 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Betreff: Internetzugang eingeschränkt

Itsmecathy82 — Wed, 19 Feb 2025 08:03:32 GMT

Yes it’s fiber optic but I can’t get on the Internet or anything? When I go to join the WiFi that message comes up

Betreff: Internetzugang eingeschränkt

RobertP — Wed, 19 Feb 2025 10:58:33 GMT

is the Fritzbox directly connected via fiber optic cable?