Thema "Re: Internet LED blinking red for hours non-stop" in Störungen im Kabel-Netz

Internet LED blinking red for hours non-stop

Deeotima — Sat, 07 Dec 2024 21:29:56 GMT

Hallo,

I am a new customer with GigaZuhause 1000 kabel internet contract.

I finally received my Vodafone station router today after placing an order on 02.12.2024. I installed everything as per the installation manual but it has not configured yet. The Power and WIFI LEDs are white and remain on, but the internet LED is blinking red. I turned on and off the router many times, checked the data cable in the wall and in the router, and I even reset it and left it the whole day to configure but still it blinks red. I tried contacting the help line via the WhatsApp number as well as TOBI the digital assistant, which has not helped me or even redirected me to speak to an agent.

I am in dire need of help as I cannot think of any other option having searched thoroughly through the Internet as well as tried everything as suggested in this Forum & all FAQs. Please help and support or advise

Re: Internet LED blinking red for hours non-stop

DennyW — Mon, 09 Dec 2024 09:28:08 GMT

Hello @Deeotima

Please contact me again via WhatsApp and let them know that the self-installation failed. If this is a new connection and no connection can be established, a technician will be required.

Kind regards
Denny

Re: Internet LED blinking red for hours non-stop

Deeotima — Mon, 09 Dec 2024 11:16:53 GMT

Hi Denny,

Thanks for replying - I have messaged on WhatsApp, can you kindly check?

bests,

dee