Thema "Betreff: Router problems" in Störungen im Kabel-Netz

Router problems

elcabalero — Mon, 18 Nov 2024 21:05:29 GMT

Hi everybody.

I have recently switched to Vodafone for my home wifi plan.

As soon as I received the router, I started noticing that it automatically reboots for no reason, multiple times per day, making the connection unreliable and unsuitable for working from home.

I saw that many other users had a similar experience, and followed some of the proposed fixes (e.g. disable band steering, turning off the firewall, resetting the firmware...), but nothing seems to work.

How can I proceed?

Thank you in advance

Betreff: Router problems

Kurtler — Mon, 18 Nov 2024 21:36:59 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Betreff: Router problems

elcabalero — Fri, 29 Nov 2024 15:58:18 GMT

Hi Kurtler.

Unfortunately, the support via WhatsApp uses Tobi, which is unable to answer any of my requests.

I tried contacting Vodafone in multiple ways, but it seems impossible to obtain help (especially in English).

Can anybody help me?

Re: Betreff: Router problems

Chr1ssy — Fri, 29 Nov 2024 16:28:42 GMT

Hi @elcabalero,

I'm sorry you're having trouble to contact us in English.

WhatsApp is still the best way to comunicate with us. Pls use a translator for the questions TOBi is asking. 🙏

After he forwarded your msg to us, we will be happy to help in English.

Kind regards

Chr1ssy