Thema "Betreff: High Latency and packet drops Cable Internet" in Störungen im Kabel-Netz

High Latency and packet drops Cable Internet

GREoIPsec — Wed, 30 Oct 2024 19:32:46 GMT

Hello,

For about 4 days now the cable internet is horrible. I am working exclusively from home and its a pain.

I have a 500Mb DL/50Mb UL contract, not that the speed is the problem. There is a high latency and drops.

Towards Vodafone network everything seems to be fine but trying to get anywhere else...

I don't know what you did because I had 10ms to google and no drop before.

Please see attached screenshots with icmp to google and a speed test.

At least give us some information, this doesn't look like it is an isolated issue. I have to use my mobile to join meetings and even trying to watch something in the evening its not possible.

Thank you

Betreff: High Latency and packet drops Cable Internet

Kurtler — Wed, 30 Oct 2024 19:39:00 GMT

Post a screenshot of the router's signal values. Please do not use a smartphone for this.

To display the signal values, go to Internet - Cable Information - Channels

Best regards, Kurt

Betreff: High Latency and packet drops Cable Internet

GREoIPsec — Wed, 30 Oct 2024 19:44:01 GMT

Hello Kurt,

Thank you for the reply, please find attached the screenshot with the errors . The modem has no interference around it and no one touched the cable infrastructure in my basement. From there I have Lan cables in the walls.

Betreff: High Latency and packet drops Cable Internet

Kurtler — Wed, 30 Oct 2024 20:16:39 GMT

You must post all signal levels.

Betreff: High Latency and packet drops Cable Internet

GREoIPsec — Wed, 30 Oct 2024 20:37:28 GMT

Ok, please find them attached.

Betreff: High Latency and packet drops Cable Internet

Kurtler — Wed, 30 Oct 2024 20:53:10 GMT

Some MSE values are too low. There are too many uncorrectable errors.

Your biggest problem, however, is the return path interference.

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Betreff: High Latency and packet drops Cable Internet

Kurtler — Wed, 30 Oct 2024 21:47:19 GMT

The thread has been marked as resolved. Then I'll close the thread here.

Best regards Kurt