Thema "Router is kaputt, need a new one shipped" in Störungen im Kabel-Netz

Router is kaputt, need a new one shipped

lucio7 — Sat, 26 Oct 2024 13:54:19 GMT

Hi all,

Unluckily the wi-fi is gone since yesterday.

It works for my neighbors though and the hotpost also works.

The router blinks red and I did all the standard procedure (switching on and off, wifi on and off, and modem reset).

Still doesn't work.

It already happened and last time I had to ship the other router back (hopefully not this time).

Can you please send a new router ASAP, I need wifi for work and it's a major hustle for me.

P.S.:
I wrote on WhatsApp as well but since this morning I didn't get an answer.
Tobi wasn't of great help either.

Kabel Kundenummer:

Edit: @lucio7 Customer number removed. Best regards Kurtler

Betreff: Router is kaputt, need a new one shipped

Kurtler — Sat, 26 Oct 2024 13:54:32 GMT

There is no more individual support here in the forum. Support in English is available via WhatsApp

The forum is now just a customer helping customer forum.

Best regards Kurt

Betreff: Router is kaputt, need a new one shipped

RobertP — Sat, 26 Oct 2024 13:57:26 GMT

you don't need a new router you need a technican - red led blinks means no signal is coming from the outlet

wait for an answer in WhatsApp

Betreff: Router is kaputt, need a new one shipped

lucio7 — Sat, 26 Oct 2024 14:37:30 GMT

Oh I see, I was wondering indeed if Vodafone support may still be active here.

Thank you both, it's tough without internet these days lol, but you were both helpful! 🙏