Thema "Betreff: Moving to new apartment" in Störungen im Kabel-Netz

Moving to new apartment

sanyukta — Tue, 02 Jul 2024 06:58:02 GMT

Hello,

I have recently moved from Coburg to Berlin and need to transfer my internet connection to my new place. I contacted Vodafone, and they instructed me to simply connect the device, stating it would connect to the new internet. They also sent me a new letter with a new customer number. However, I still don't have internet. The router's internet light is on, but the WiFi light is off.

I have called Vodafone multiple times. Some representatives say they will send a technician, while others are unable to assist due to language barriers.

What should I do to get my internet working again? Should we consider canceling the contract and registering for a new one?

Betreff: Moving to new apartment

andreasabaad — Tue, 02 Jul 2024 08:53:59 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Moving to new apartment

Kurtler — Tue, 02 Jul 2024 09:42:34 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp

Best regards Kurt