Thema "Betreff: Connection Issues with Vodafone CableMax 1000 and FritzBox 6690" in Störungen im Kabel-Netz

Connection Issues with Vodafone CableMax 1000 and FritzBox 6690

9nafarios — Thu, 27 Jun 2024 08:37:56 GMT

Hello Vodafone Community,

Sorry for writing in English, I feel more confident with describing my problem this way.

I am experiencing significant connection issues with my Vodafone CableMax 1000 service over the past few days and would greatly appreciate any assistance or support.

Service Plan: Vodafone CableMax 1000
Modem: Privately owned FritzBox 6690
Firmware: FritzBox Firmware 7.57

Issues:

My modem struggles to find any signal, and most of the time, the modem logs display "Cable internet not responding (no synchronization)".
I have to frequently re-plug the coaxial cable into one of the DATA ports at home every 10 minutes. Occasionally, after about half an hour, the modem might detect the cable internet, but then it fails to acquire IPv6 or IPv4 addresses. This results in all my pings and packet traces being lost. In this case the modem logs display "Could not establish IPv6 internet connection: No response from DHCPv6 server (SOL)"

Troubleshooting Steps Already Taken:

Replaced the coaxial cable.
Turned off the modem for extended periods.
Performed a factory reset on the modem.

Despite these efforts, the problem persists. Any suggestions about what should I do? btw, answers in German are very much appreciated.

Thanks.

Re: Connection Issues with Vodafone CableMax 1000 and FritzBox 6690

9nafarios — Thu, 27 Jun 2024 09:57:56 GMT

I could finally get a connection for the past 1 and half hour, which had happened before too and doesn't it would break eventually at some point. However, I used the chance to get some screenshots of the channels information. Hope that it might help.

Betreff: Connection Issues with Vodafone CableMax 1000 and FritzBox 6690

Kurtler — Thu, 27 Jun 2024 09:59:52 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp

Best regards Kurt

Betreff: Connection Issues with Vodafone CableMax 1000 and FritzBox 6690

9nafarios — Thu, 27 Jun 2024 10:17:31 GMT

OK, lassen wir den englischen Teil beiseite, was soll man tun, wenn man Unterstützung braucht?
Die Ticket-System-Seite lädt nicht und jede andere Möglichkeit führt einen irgendwie zu TOBi!

Betreff: Connection Issues with Vodafone CableMax 1000 and FritzBox 6690

RobertP — Thu, 27 Jun 2024 10:15:09 GMT

dann probiere es über WhatsApp

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Connection Issues with Vodafone CableMax 1000 and FritzBox 6690

Kurtler — Thu, 27 Jun 2024 10:50:23 GMT

@9nafarios

Es gibt hier im Forum keinen Support mehr. Weder in Englisch noch in Deutsch.

Gruß Kurt