Thema "Betreff: How to book an engineer appointment" in Störungen im Kabel-Netz

How to book an engineer appointment

dsinclair — Mon, 24 Jun 2024 18:12:47 GMT

I cannot speak German fluently and I cannot secure an appointment for a technician visit on the phone. Can a moderator help?

The helpline does not have English speakers, and the Tobi service on WhatsApp has the same limitation. I need to confirm a technician appointment for my new contract to be connected.

Please help or advise how I can secure this.

Best,

Betreff: How to book an engineer appointment

Kurtler — Mon, 24 Jun 2024 18:13:06 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp

Best regards Kurt

Re: How to book an engineer appointment

DennyW — Tue, 25 Jun 2024 13:34:19 GMT

Hi @dsinclair

Our TOBi on WhatsApp doesn't speak English, but if you ask him to connect you to a representative, he will do so, and our colleagues will be able to assist you in English.

Best regards

Denny