Thema "Betreff: Internet not working - Customer service ONLY in German" in Störungen im Kabel-Netz

Internet not working - Customer service ONLY in German

Reb11 — Fri, 02 Feb 2024 07:21:47 GMT

I can connect to the cable network but then there is no internet or it is so slow that it does not work. I tried the speedtest and this is way too low (my contract is for 1000 Mb). I tried to check everything: the cable, the fritzbox, my computer... It doesn't work since my contract started a few days ago. I want to contact the customer service but they do not speak English. Is there any other way to talk with someone?

Betreff: Internet not working - Customer service ONLY in German

andreasabaad — Fri, 02 Feb 2024 07:40:45 GMT

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Betreff: Internet not working - Customer service ONLY in German

Kurtler — Fri, 02 Feb 2024 11:21:24 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Re: Betreff: Internet not working - Customer service ONLY in German

J0hann — Fri, 02 Feb 2024 11:30:11 GMT

I recommend the service via WhatsApp https://vod.af/WhatsApp-Hilfe

DMs on X are not longer supported.

BR j0hann