Problems with the Cable Internet

Liubov — Wed, 03 Jan 2024 14:40:51 GMT

Hello!
Please help me with the following problem.

I have cable Internet from Vodafone in Munich, tariff "Red Internet & Phone 100 Cable".
My router from the provider is WiFi Station TG6442VF.

Since the end of November 2023, I have had multiple disruptions in my Internet connection.
On some days, the Internet disappears several times per day, and I have to reboot the router by switching its power off/on.
Reboot solves the problem until the next disruption.
I noticed that it happens during working days at different times - early morning, during working hours, or in the evening.
When the Internet disappears, sometimes the router Internet indicator shows the presence of the Internet; sometimes, it flashes red but usually fails to reestablish the connection, so I have to use a power plug to reboot it.

Internet disappears on all devices connected to the router using WiFi, so it is not a WiFi or device-related problem.
I checked the router logs and found nothing interesting about the problem. Am I missing something?

In addition, I tried to find a new firmware but realized that Vodafone does not provide them for manual installation.

Betreff: Problems with the Cable Internet

Kurtler — Wed, 03 Jan 2024 15:08:50 GMT

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

Betreff: Problems with the Cable Internet

Liubov — Thu, 04 Jan 2024 18:01:54 GMT

Thanks for your reply

Betreff: Problems with the Cable Internet

Kurtler — Thu, 04 Jan 2024 18:10:58 GMT

The thread has been marked as resolved. Then I'll close the thread here.

Best regards Kurt

Thema "Betreff: Problems with the Cable Internet" in Störungen im Kabel-Netz

Problems with the Cable Internet

Betreff: Problems with the Cable Internet

Betreff: Problems with the Cable Internet

Betreff: Problems with the Cable Internet